Mary Kay Global Month of Service Frequently Asked Questions

CONSUMER FAQ #1 – PRE, DURING & POST THROUGH 4/8

Global Month of Service Overview

What is the Mary Kay Global Month of Service?

In celebration of International Women's Day, Mary Kay, its independent sales force and employees are uniting in their goal to volunteer 1 million hours of community service around the world from March 8 – April 8, 2012, as part of the Mary Kay Global Month of Service.

What is the purpose of the Mary Kay Global Month of Service?

Mary Kay Global Month of Service is designed to:

• Make a difference in the lives of others.
• Be a global movement to volunteer 1 million hours of community service from March 8 – April 8, 2012.
• Celebrate International Women's Day.
• Pay tribute to women, their achievements, their contributions to society and their legacy.

What are the dates of the Mary Kay Global Month of Service?

The Mary Kay Global Month of Service is March 8 – April 8, 2012. The Global Month of Service celebrates International Women's Day on March 8, 2012.

Why should I participate in the Mary Kay Global Month of Service?

We believe there are many reasons to participate in the Mary Kay Global Month of Service:

• You can make a difference in others' lives.
• You can make a local impact – by making your volunteer efforts count in your local community by choosing an organization or person(s) you would like to help.
• You can join in a global movement – by uniting with thousands of Mary Kay independent sales force members and employees around the world to reach the goal to volunteer 1 million hours of community service from March 8 – April 8, 2012.
• You can participate in an amazing community of women who are changing people's lives.

What is International Women's Day?

International Women's Day is a global celebration to honor women, their accomplishments, their contributions to society and their legacy. This special day occurs on March 8 every year. In different parts of the world, the focus of the celebrations ranges from demonstrating respect, appreciation and love toward women, to honoring women's economic, political and social achievements.

Types of Volunteer Activities

What are some ideas for volunteering?

Volunteering can take any shape. Your day of service can be for and with any organization or person. You can:

• Continue the same volunteering activity you already do.
• Volunteer your day of service with a new charity and take the opportunity to learn about a new cause and meet new people.
• You can find websites or organizations that collect volunteer needs, such as (insert your country's volunteer website / organization such as volunteermatch.org or a local volunteer center in your city).
• Global organizations such as the Red Cross and UNICEF may have volunteer opportunities.
• Hospitals, schools, orphanages, children's homes and retirement facilities may have volunteer needs.
• Or you can even create your own volunteer activity, such as cleaning up a local park.
• Make a difference in your daily life, and those actions can count toward your day of service. Volunteering for your child's school or sports organization can be simple and make an impact in your own child's life. Making dinner for a new mother or elderly neighbor can positively impact your community.

If you need an idea, we encourage you to consider doing service that helps women or children, although you can certainly help anyone.

Do existing volunteer activities count?

Yes. It's great to continue your existing volunteering efforts and also have them count for the Mary Kay Global Month of Service.

Does volunteer service need to focus on women and / or children only?

Although Mary Kay's mission is to enrich women's lives and our corporate philanthropic efforts focus on women and children, we encourage you to simply volunteer time in a way that works best for you. The most important thing is to participate and make a difference in the communities in which we live and work.

Can I volunteer with my family and friends?

Yes. Volunteering with your family and friends is a good way to enhance relationships with them. Donating your day of service together provides an opportunity to know one another better. The more people who volunteer, the more people who are served and the closer we are to reaching our goal of volunteering 1 million hours of community service around the world.

If I bring other people to volunteer with me, does their service count too?

Yes. If you bring others to volunteer with you, their service also counts.

If I bring my family and children to a volunteer activity, does their service count?

Yes. If you're volunteering with a charitable organization, be sure to check the organization's age requirements for children who volunteer.

Do I need to volunteer with a group?

Although we certainly encourage you to volunteer with others to share the experience together, it's your choice how you volunteer your day of service. If it's easiest to donate your day of service individually, please do what works best for you.

Can I donate money to this program?

You are very generous to offer a monetary donation. Unfortunately, we're unable to accept monetary donations. The Mary Kay Global Month of Service focuses on donating time and service.

Types of Volunteer Activities

How do you define a day of service?

We consider a day of service to be 8 hours.

How many hours do I need to volunteer?

We encourage each volunteer to donate a day of service equaling 8 hours.

Can I volunteer my 8 hours over several days?

Yes, the goal is to provide a day of service or 8 hours. It's certainly your choice how you volunteer those 8 hours – whether in one day or over several days during the Global Month of Service.

What if I can't volunteer the full 8 hours? Should I enter my time anyway?

We encourage you to donate a day of service or 8 hours. However, we understand that schedules may not accommodate volunteering a full 8 hours in one day. So, we suggest you consider volunteering over several days, or ultimately donate what time you can because each person's service makes a difference. You may choose to enter 2, 4 or 8 hours at a time.

If I volunteer more than 8 hours, can I count all my service?

Yes, your extra effort is appreciated! If you volunteered 2 or more days of service, you can count each day.

Submitting Your Service

How do I enter my day of service?

• Go to (insert redirect URL, such as www.marykay.com/service, created by your market to link to your market's "Corporate Social Responsibility Global Month of Service Content Page”).
• Enter your email address.
• Enter the number of hours you volunteered (either 2, 4 or 8 hours).
• After clicking on the "Submit' button, your service is entered into the global total. You'll see a message that your service has been counted.
• If you choose to enter more service, you will follow the same process noted above.

Can I enter a day of service for others who volunteer with me?

• Yes, if you are able to confirm that the service occurred, you can enter your email address and number of hours of service (either 2, 4 or 8 hours) donated by that person. Then click the "Submit" button to make sure the service has been counted.
• For legal reasons, please only enter your email address (and not the email address of another volunteer).
• For additional volunteers, you can repeat the same process noted above.

What is the last day that volunteer service can be entered?

April 8, 2012

CONSUMER FAQ #2 – POST 4/9-beyond

What is the Mary Kay Global Month of Service?

In celebration of International Women's Day, Mary Kay, its independent sales force and employees are uniting in their goal to volunteer 1 million hours of community service around the world from March 8 – April 8, 2012, as part of the Mary Kay Global Month of Service.

What is the purpose of the Mary Kay Global Month of Service?

The Mary Kay Global Month of Service is designed to:

• Make a difference in the lives of others.
• Be a global movement to volunteer 1 million hours of community service from March 8 – April 8, 2012.
• Celebrate International Women's Day.
• Pay tribute to women, their achievements, their contributions to society and their legacy.

What are the dates of the Mary Kay Global Month of Service?

The Mary Kay Global Month of Service is March 8 - April 8, 2012. The Global Month of Service celebrates International Women's Day on March 8, 2012.

What is International Women's Day?

International Women's Day is a global celebration to honor women, their accomplishments, their contributions to society and their legacy. This special day occurs on March 8 every year. In different parts of the world, the focus of the celebrations ranges from demonstrating respect, appreciation and love toward women, to honoring women's economic, political and social achievements.

How many hours of service were donated?

In celebration of International Women's Day and as part of the Mary Kay Global Month of Service, Mary Kay independent sales force members, employees and their family and friends joined together to volunteer more than [insert number] hours* of community service around the world.

Will Mary Kay conduct the Mary Kay Global Month of Service again in 2013?

We're still determining our plans for 2013, so stay tuned.